Episode Summary

What if AI could free your workforce to focus on the work only humans can do best? In this episode of HR Voices by All Voices, host Emily Fenech sits down with Maral Kazanjian, Chief People Officer at Moody’s, to explore how a 115-year-old global company is embracing AI to transform both business outcomes and employee experience.

Maral shares how Moody’s has integrated large language models (LLMs) and agentic AI into its operations, not just to deliver smarter insights to clients, but to reshape how employees work, learn, and grow. From bonusing employees for experimenting with AI tools to creating a pioneering role, Head of AI Workforce Enablement

Maral details how HR can lead the way in balancing innovation, governance, and humanity.

Whether you’re curious about practical HR use cases for AI, or wondering how to keep your workforce engaged through transformation, this conversation offers a roadmap for building a culture of experimentation, empowerment, and responsible tech adoption.

Key Timestamps

[00:45] – Maral’s introduction and overview of Moody’s
[02:07] – Using AI and agentic tools to unlock business opportunities
[03:49] – How Moody’s people team is embedding AI into daily work
[06:26] – The viral “Head of AI Workforce Enablement” role and its vision
[09:25] – Governance, ethics, and balancing risk with innovation
[14:37] – Recruiting transformation with tech tools like HiredScore and Paradox
[17:53] – Advice for HR leaders who feel “behind” on AI adoption
[20:24] – Why curiosity and play are the keys to building AI confidence

Takeaways

Embed AI into culture by creating structured learning, rewards, and experimentation opportunities.
Reframe workforce planning—AI is not about replacement, but enabling people to do more meaningful work.
Lead from HR, not just tech—people teams are uniquely positioned to balance innovation with responsible boundaries.
Focus on high-impact use cases—target specific pain points like recruiting efficiency or transactional HR support.
Cultivate curiosity—small, consistent habits of experimentation help employees build confidence with AI tools.

Our Sponsor

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Maral Kazanjian, Chief People Officer at Moody’s Corporation

HR Voices

Maral Kazanjian, Chief People Officer at Moody’s Corporation