Looking for friction

AI functions as a new form of "headcount," automating administrative tasks and reducing the friction inherent in complex, bureaucratic systems. Much like the internet democratized access to information, AI agents can now navigate tedious processes—such as optimizing health insurance plans or managing credit card rewards—that previously penalized individuals lacking the time or expertise to handle them. This shift potentially flattens the playing field, though it risks an explosion in complexity as systems become more granular. While some industries may experience fundamental transformation, others will see only marginal operational improvements. Ultimately, the value of human intervention shifts toward tasks that cannot be automated, such as final legal authorization and verification, as AI continues to reshape the landscape of administrative labor and economic efficiency.