E660: 10 Things You Always Wanted to Know From Your Team In The Philippines

Hiring and managing remote teams in the Philippines requires navigating specific infrastructure and cultural challenges. Internet connectivity often suffers due to reliance on aging copper wiring, which remains vulnerable to weather disruptions, necessitating thorough pre-hire speed testing. While the local workforce is highly adaptable, they generally prefer stable 9-to-5 schedules rather than the grueling night shifts common in the call center industry. Small e-commerce businesses can successfully compete for talent by offering better working hours and a more personal, project-based environment compared to large-scale corporate call centers. Ben, the Head of Operations in the Philippines, emphasizes that while the region shares many professional similarities with the West, understanding local nuances—such as the reserved cultural disposition and the impact of household dynamics on productivity—is essential for building a reliable, long-term team.