SaaStr 876: Shipping Enterprise AI Agents with the CPOs of Rubrik, Glean, and Harvey

The transition from traditional software interfaces to agentic AI workflows is fundamentally reshaping B2B product development, particularly in high-stakes sectors like cybersecurity and law. By shifting from manual task execution to intent-based automation, companies are enabling users to achieve complex outcomes with minimal manual intervention. However, this evolution necessitates rigorous human-in-the-loop oversight and deterministic guardrails to ensure accuracy and maintain customer trust. Product leaders now face the challenge of managing autonomous systems that operate at machine speed, requiring a balance between innovation and risk mitigation. Organizations like Rubrik, Glean, and Harvey demonstrate that success in this new paradigm relies on deep domain expertise, superior organizational context, and the ability to provide explainable, verifiable plans. Ultimately, the shift toward agentic platforms demands a fundamental change in how software is built, deployed, and monitored to ensure reliability in critical infrastructure.