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You may think collecting a client’s payment is simply another step in the booking process, but how that money moves could dramatically change your responsibility when something goes wrong. Megan Mack, founder of Heirloom Adventures, talks about the critical difference between receiving a credit card authorization and collecting a direct payment. She explains when an advisor may unknowingly begin operating like a tour operator, what becoming the merchant of record means for your business, and why your host agency’s insurance may not offer all the protection you assume it does. From PCI compliance and supplier terms to chargebacks, travel insurance, and client agreements, this conversation will make you take a much closer look at every point where money changes hands in your business. If you collect client funds, process payments, or rely on a platform to protect sensitive information, this is one episode you cannot afford to skip!

This episode is for educational purposes only and does not constitute legal or financial advice. Consult the appropriate professionals about your specific business, contracts, and state requirements.

About Megan Mack:

Megan was drawn to travel from a young age. Never one to sit still, she dreamed of seeing the world and connecting with people along the way. She discovered the world of travel advising after a friend told her, “I would totally hire you to plan a trip for my family.” Inspired by that moment and by her desire to help other families explore the world with their children, Megan set out to learn everything she could about travel advising.

heirloom-adventures.com

Today we will cover:

(02:40) Meet Megan; what made her question how she collected payments
(05:55) Vetting your technology for PCI compliance
(09:10) Credit card authorizations versus direct payments
(17:55) When collecting funds makes you a tour operator
(27:10) Building liability protection into client agreements
(35:45) Retainers versus flat planning fees
(38:50) Auditing every point of liability in your payment process

Resources Mention In This Episode:

#150. What Every Advisor Needs To Know About Protecting Client Data with Kacie Darden

#216. Don’t Assume A DMC Will Break Your Client's Budget with Jonathan Epstein

The Legal Paige - Travel Advisor Templates

NICHE is Tique’s membership community for travel advisors who want support refining their business, strengthening their positioning, and learning alongside other advisors who are serious about growth. Vanessa is a member herself, and many of the strategies discussed in this episode are the kinds of conversations happening inside the community.

Learn more and Pick Your Membership Tier → NICHE COMMUNITY

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248. Understanding Your Liability in Transactions with Megan Mack

TIQUE Talks: The Business Podcast for Travel Advisors

248. Understanding Your Liability in Transactions with Megan Mack