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When it comes to innovative new grid technologies, every utility wants to be the third in line to try them. None of them want to be the first to take risks and iron out new processes. That's one reason grid-enhancing technologies, better software, and smarter internal procedures stay stuck in pilot purgatory, even as the industry faces the biggest buildout since rural electrification. PG&E's Quinn Nakayama and Microsoft's Hanna Grene discuss what's actually blocking utility innovation — and Quinn offers a novel proposal for paying someone to go first.

Chapters:

00:00 – Introduction

03:44 – Why grid-enhancing technologies stall in the US

07:54 – Selling grid software into utilities: what goes wrong

11:08 – From a pipes-and-wires company to a technology company

12:38 – Pilot program hell and the last 30 percent

15:04 – Innovation as a bolt-on, and the three muscles

17:47 – The digital spine, data quality, and smart meters

23:56 – Org chart versus work chart

25:09 – Strategy, structure, people, process, technology

29:24 – Build, buy, and the ecosystem skill set

36:15 – Data leakage, shadow AI, and paying twice

41:12 – Why utility product cycles run five to seven years

46:27 – Human in the loop, and EPRI's SAFERai.power

49:06 – Advanced market commitments and the kingmaker problem

53:22 – EPIC, and whether software counts as infrastructure

01:00:05 – The CapEx incentive problem and final advice

1:04:34 – Digital Infrastructure as Capital Spend

1:06:53 – Final Advice

Why can't utilities innovate?

Volts

Why can't utilities innovate?