Every growing home service company eventually hits the same wall. The systems that got you to $2 million will not get you to $20 million.

In this episode of Owned and Operated, John Wilson sits down with Brady Jolly and Scott Sharrock of Jolly Heating, Air, Plumbing & Electric to break down what it actually takes to scale a second-generation home service business. They discuss moving from commercial to residential, building a leadership team, using acquisitions to accelerate growth, creating a culture people want to stay in, and the management systems that help businesses continue growing without relying on the owner.

The conversation also dives into scorecards, leadership development, AI, private equity, and why investing in people often creates a bigger return than investing anywhere else.

In This Episode

• Growing a second-generation plumbing company into a multi-trade business

• Why residential service changed the trajectory of the company

• Lessons from acquisitions, launching roofing, and adding new trades

• Building leaders before you need them

• Creating a culture that people actually want to be part of

• How scorecards and KPIs improve decision making

• AI, private equity, and where home service businesses are headed next

Connect

John Wilson
https://www.linkedin.com/in/johnbwilson1/

Brady Jolly + Scott Sharrock
https://justcalljolly.com/

Reimagining Home Services Podcast
https://www.youtube.com/@ReimaginingHomeServices
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

From a $2M Family Plumbing Shop to a Multi-Trade Powerhouse

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

From a $2M Family Plumbing Shop to a Multi-Trade Powerhouse