We've Never Been Meaner. Here's Why.

Societal incivility stems from environmental stressors rather than a fundamental shift in human nature. Modern triggers—including economic instability, social media algorithms that amplify moral outrage, and the erosion of common community norms—drive individuals to act with increased aggression. Healthcare workers and flight attendants, in particular, face alarming rates of physical and verbal abuse, often exacerbated by understaffing and a lack of public empathy. Dr. Jay Van Bavel, a social psychologist, emphasizes that while humans are evolutionarily wired for hypervigilance and tribalism, these tendencies are currently being exploited by digital platforms. Mitigating this decline requires active de-escalation, the establishment of clear professional boundaries, and a collective commitment to solidarity. By consciously choosing acts of kindness and holding leaders accountable, individuals can reshape social norms and foster a more cooperative environment.