In this episode of the HR Leaders Podcast, I had an inspiring conversation with Jennifer M. Bales, Chief Human Resources Officer at Shearwater Health, to unpack how HR leaders can build culture, scale talent, and use AI without losing the human behind the work.

Jennifer shares how Shearwater Health is connecting values, frontline employees, clinical talent, leadership development, engagement data, and employee storytelling across the US, India, and the Philippines. With more than 5,000 employees in the Philippines alone, she explains why building one shared culture takes more than posters, surveys, or slogans.

Most importantly, Jennifer explains why the future of healthcare work is not about replacing people with technology. It is about helping clinicians work at the top of their license, reducing administrative burden, strengthening leadership capability, and remembering that behind every metric is a real person.

🎓 In this episode, Jennifer discusses:

Why there is always a person behind every data point
Why AI should help clinicians work at the top of their license
Why leadership development, coaching quality, and 90-day retention are key culture metrics
How Shearwater is building nursing talent pipelines through academies and hospital partnerships
How Shearwater Health built values with input from employees across the US, India, and the Philippines

🙏 Thank you to our series partner, 365 Talents

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How to Use AI Without Losing the Human Side of Work

HR Leaders

How to Use AI Without Losing the Human Side of Work