Workplace email etiquette often suffers due to "incivility," a phenomenon driven by human fight-or-flight responses to stress. A "fight" response manifests as hostile language, belittling colleagues, or CCing senior management to "put someone in their place," while a "flight" response involves withdrawing, ignoring messages, or providing unhelpful replies to quickly get tasks "off one's plate." Psychologists like Dr. Emma Russell observe that being "frazzled"—feeling exhausted by excessive workloads—increases the risk of sending rude or overly formal emails that put recipients on the defensive. Notable examples of digital rudeness include responding to detailed inquiries with a single emoji or, in an extreme case, Elon Musk’s ultimatum requiring US government workers to justify their employment or resign. Pausing before hitting send serves as a critical strategy to maintain professional relationships and job security in high-pressure environments.
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