Southeastern Pennsylvania Transportation Authority (SEPTA) General Manager Scott Sauer joins Paul Comfort to discuss leading one of North America's most complex transit agencies through a period of transformation. After beginning his career as a trolley operator at just 19 years old, Sauer now oversees the nation's sixth-largest transit system as it modernizes aging infrastructure, grows ridership, prepares for major international events, and works toward becoming a best-in-class transit agency.

In this episode, you'll learn:

- How SEPTA is rebuilding ridership and customer confidence

- Why "Back to Basics" has become the agency's guiding philosophy

- The challenge of replacing 40- and 50-year-old rail vehicles

- How AI is beginning to improve transit maintenance and operations

- What it takes to move tens of thousands of fans during the FIFA World Cup and America's 250th anniversary celebrations

- Why Scott believes employee-driven strategic planning creates stronger organizations

- Lessons from nearly four decades of leadership inside SEPTA

Whether you're a transit executive, public sector leader, or simply interested in how major transportation systems evolve, this conversation offers practical insights into leadership, modernization, and delivering better service every day.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

For more information, visit: www.Transit Unplugged.com

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

How Do You Reinvent a Transit Agency? Inside SEPTA's New Playbook

Transit Unplugged

How Do You Reinvent a Transit Agency? Inside SEPTA's New Playbook