Agentic Commerce Explained with Sanjay Saraf, SVP & Global CPO for Merchant Sol. at Fiserv | Ep 477

Agentic commerce represents a fundamental shift in the payments landscape, moving from human-initiated transactions to autonomous software agents that handle discovery, decision-making, and execution. Sanjay Saraf, SVP and Global Chief Product Officer at Fiserv, highlights that this transition relies heavily on a robust trust layer, necessitating cryptographic verification of both consumer intent and agent authorization. While initial adoption focuses on large enterprises and sectors like travel, the technology holds significant potential for streamlining B2B invoice and supplier payments. To prepare, merchants must prioritize product discoverability within AI-driven ecosystems. Fiserv aims to democratize these capabilities for small and medium-sized businesses by integrating agentic readiness directly into platforms like Clover, ensuring that smaller entities can participate in this transformative shift without requiring substantial individual infrastructure investments.