Barbara Faubion got up every day psyched to go to work—which she says puzzled her friends. “They’d go, ‘You love your job?!? You spend your whole day talking to an insurance company. Are you kidding me?’”

She wasn’t kidding. Because she loved to win—and she was really, really good at untangling other people’s health-insurance problems.

She's here to teach us what she knows.

And we'll learn something else too, from a conversation with ProPublica reporter Marshall Allen: Why doesn't EVERY health insurance broker have someone like Barbara on staff? This story he did in 2019 has some big clues.

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(Audio excerpt from “Going Down Now” used with permission. ℗&© 2020 The Rockmores. Published by The Rockmores, Boston, MA www.therockmores.com. All rights reserved. Unauthorized use is a violation of applicable copyright laws.)

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She tangled with health insurance every day for 25 years. And loved it. Here's what she can teach us.

An Arm and a Leg

She tangled with health insurance every day for 25 years. And loved it. Here's what she can teach us.