From driving a bus in Dallas to leading one of the largest transit systems in the Midwest, Dwight Ferrell’s story is the blueprint for leadership rooted in experience. In this episode of Transit Unplugged, host Paul Comfort rides along with Dwight, General Manager of the Suburban Mobility Authority for Regional Transportation (SMART), for a candid look at how he’s transforming transit across Southeast Michigan.

With Modaxo Portfolio Leader Rod Jones on board, this episode covers:

How Dwight’s career from bus operator to CEO informs his leadership style
The explosive growth of SMART’s Flex microtransit service
Building a people-first culture through engagement (and literal gold stars)
Strategic planning, smarter mobility, and the challenge of doing more with less
And yes: a deep dive into Detroit-style pizza that gets a 6-star review

This episode is a companion to an upcoming Transit Unplugged TV episode featuring Detroit and its transit systems—premiering June 2025.

Credits

Transit Unplugged is brought to you by Modaxo

Host & Producer: Paul Comfort

Podcast Manager & Newsletter Guy: Chris O'Keeffe

Executive Producer: Julie Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

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Disclaimer

The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

From Operator to Officer: Dwight Ferrell on Leading SMART Transit Across Southeast Michigan

Transit Unplugged

From Operator to Officer: Dwight Ferrell on Leading SMART Transit Across Southeast Michigan