Paul Comfort talks with Patrick Preusser, Chief Operating Officer of Denver’s Regional Transportation District (RTD), to unpack the reality of delivering transit service across one of the largest and most complex systems in the U.S.

Serving over 3 million people across 2,000+ square miles, RTD operates a multimodal network of bus, light rail, commuter rail, paratransit, and emerging microtransit services—all coordinated under a $1.3 billion operation.

As part of our “The Doers” series, this conversation focuses on the leaders responsible for turning strategy into service—and Patrick offers a rare, inside look at what that really means.

In this episode, you’ll learn:

What a Chief Operating Officer actually does in a major transit agency

How RTD manages daily service for 135,000+ riders

The key KPIs driving performance—from on-time service to cost efficiency

Why Denver embraced frequent regional rail before it became industry standard

How transit agencies are adapting to new ridership patterns post-pandemic

The role of technology, safety, and data dashboards in modern operations

What’s ahead for Denver, including BRT expansion, rail reconstruction, and major development projects

A system built for scale—and the future

From direct rail service to Denver International Airport to major upcoming investments like the East Colfax BRT line, RTD is positioning itself for long-term growth in one of America’s fastest-evolving regions.

Patrick also reflects on his journey through the industry—from starting as a transit user in Chicago to leading operations in Denver—and what it means to be one of the “doers” responsible for delivering service where it matters most: on the street.

Listen now to learn how transit strategy becomes real-world service.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

How to Run a $1.3B Transit System: Denver RTD’s COO Breaks It Down

Transit Unplugged

How to Run a $1.3B Transit System: Denver RTD’s COO Breaks It Down