"Digital masters aren't just deploying technology. They're changing the way procurement runs." - Chris Riley, Partner - Supply Chain and Procurement, Deloitte

As AI-enabled tools shift the landscape from efficiency to true strategic impact, CPOs are tasked with making sense of new operating models, changing expectations, and how to redeploy talent toward higher-value work.

In this episode, Deloitte's Chris Riley, Ryan Flynn, and Jocelyn Mayfield join Philip Ideson to break down the findings of Deloitte's latest CPO and AI surveys. They reveal what sets digital masters apart, how top teams link digital investments to business outcomes, and what it takes to move from process efficiency to business advisor.

Whether you're rolling out AI for the first time or redesigning your operating model, this conversation dives deep into practical lessons and next steps for forward-thinking procurement teams.

In this episode, Chris, Ryan, and Jocelyn will discuss:

- What "digital masters" do differently

- Why operating model design now has existential importance for procurement

- The real opportunity (and challenge) in reskilling for the AI era

- How cultural change and reward systems drive sustainable transformation

Links:

Chris Riley on LinkedIn
Ryan Flynn on LinkedIn

Jocelyn Mayfield on LinkedIn
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This podcast contains general information only and Deloitte is not, by means of this podcast, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This podcast is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.

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866: How Digital Masters Are Preparing for an AI-enabled Future W/ Deloitte

Art of Procurement

866: How Digital Masters Are Preparing for an AI-enabled Future W/ Deloitte