Alex brings a product and marketing lens that fits this season perfectly: great products do not just solve technical problems, they help the right people recognize that you understand their world. The conversation starts with finding an audience and quickly turns into a practical way to build product sense inside a company: learn how customers describe themselves, observe where they gather, listen for the language they use, and speak from their priorities instead of your own taste.

The second half gets into Sales Safari, Stacking the Bricks' observational research practice. Alex explains why surveys and interviews can miss important signal, what to look for in real conversations, and how notes on jargon, pain, worldview, and recommendations can turn scattered internet conversations into useful product understanding. The through-line is simple and demanding: reduce the distance between you and the people you serve so your software, messaging, and decisions feel anticipated rather than manipulative.

Homework

The next time coworkers or product teammates disagree about direction, step back and observe the conversation.
Ask: who is this disagreement in service of? Is it serving the customer, the decision maker, the loudest person, or someone else?
Practice this once a day or once a week, then use the patterns you notice to decide what you should contribute.

Resources

Guest: Alex Hillman

Company: Stacking the Bricks
GitHub: @alexknowshtml
𝕏: @alexhillman

Host: Kent C. Dodds

Video

Watch this episode on YouTube

Customer research, desire, and Sales Safari - product engineering with Alex Hillman

Chats with Kent C. Dodds

Customer research, desire, and Sales Safari - product engineering with Alex Hillman