In this episode of the HR Leaders Podcast On The Road, we sit down with Julie A. Stone, Chief Learning Officer, Group VP at TTEC, to unpack what it really takes to bring AI into an organization without losing the human connection, trust, and coaching that actually drive performance.

Julie explains why simply training people on AI tools is not enough, and how leaders must help employees understand where, when, and how AI fits into their actual work.

She shares how TTEC is using AI to create more time for human coaching, improve guidance in the flow of work, measure coaching effectiveness, and give people safe spaces to practice, learn, and build confidence.

Most importantly, Julie reveals why the future of AI transformation belongs to leaders who start with real business problems, bring people along transparently, and redesign work in a way that helps people perform better.

🎓 In this episode, Julie discusses:

Why AI training fails when people do not understand how to apply it in real work
How TTEC is using AI to create more time for human coaching, trust, and connection
How safe practice environments can help managers and employees build confidence
Why leaders need to measure behavior change, skill development, and coaching effectiveness
Why AI transformation requires trust, transparency, experimentation, and thoughtful work redesign

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How HR Can Put People at the Center of AI Transformation

HR Leaders

How HR Can Put People at the Center of AI Transformation