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Trust at Scale: Lessons from Wikipedia

Wikipedia is one of the internet’s most-used public resources, but what makes people trust it in an era shaped by AI, misinformation and institutional decline? On this episode of Disruptors, John Stackhouse speaks with Wikipedia co-founder Jimmy Wales about how Wikipedia built trust, why neutrality still matters, and what generative AI gets wrong. They discuss community governance, social media, local journalism, online accountability, young people’s information habits and what businesses can learn from a platform designed around public trust.

In this episode you’ll understand:

Why Wikipedia still earns trust when so much of the internet does not.
What neutrality looks like in a polarized digital environment.
Why AI makes trusted human systems more important, not less.

RBC – Thought Leadership

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