18:I[66739,["/_next/static/chunks/0u0nyy7wb9me2.js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i","/_next/static/chunks/05hx6kuf6-oy4.js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i","/_next/static/chunks/12hmyxte1w1dw.js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i","/_next/static/chunks/166.u_60qj09..js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i","/_next/static/chunks/0g9_wl34k-6l4.js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i","/_next/static/chunks/06dn~uer6.43l.js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i"],"default"] 1a:I[38632,["/_next/static/chunks/0qqtp3r0h7kah.js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i","/_next/static/chunks/0iukvycbd42rl.js?dpl=dpl_EVxQmm5ee6SfSwpTLEi7dkcqj48i"],"IconMark"] 19:T4c2,

In this episode of the HR Leaders podcast, I'm joined by my guest Elaine Bergin, Director of Colleague Experience at BT.

Episode highlights

00:00 - Intro

02:19 Elaine's background

04:21 - What is the role of the director of colleague experience?

06:25 - Moving from policy to personas

08:35 - Her teams 4 critical missions

10:15 - Ripping out their legacy tech to create a better colleague experience

16:55 - What cloud-based HR solution are you using?

18:52 - 5 things to consider when choosing a tech solution

23:20 - 3 common mistakes leaders make when embarking on digital transformation

31:03 - HR Leaders Quick Fire Round

If you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrdleaders.com/podcast

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