AI Agent & Copilot Podcast: Gina Montgomery on Designing Trusted Copilot, Agent Experiences

The podcast explores the shift from experimenting with AI to operationalizing it within businesses. Gina Montgomery, Director of AI Automation and Analytics at Armanino, discusses strategies for designing trustworthy and user-friendly AI agent experiences. She introduces the concept of "agent experience" (AX) and the CARE framework (Context, Awareness, Relationships, and Empathy) for accountable AI. The conversation highlights the importance of addressing concerns around AI output reliability, potential inaccuracies, and scalability challenges, emphasizing the need for confidence scoring systems. The summit aims to unite platform leaders, solution architects, and business decision-makers to facilitate responsible AI deployment and organizational transformation.