Enterprise leaders are investing heavily in AI, but many struggle to generate measurable business value.

In this episode of Technovation, Peter High speaks with Kellie Romack of ServiceNow about how the company is scaling AI across its operations to produce real, quantifiable results.

ServiceNow has already generated $355 million in AI-driven value internally, with automation resolving many service requests instantly and improving operational efficiency across the enterprise.

Key topics include:

How ServiceNow runs its own platform internally as Customer Zero
Examples of AI resolving 90% of some IT service requests on first touch
Why AI governance and oversight are essential at enterprise scale
How automation transforms the workforce rather than replacing it
Lessons for CIOs seeking real ROI from AI investments

Kellie Romack on how ServiceNow Generated $355M in AI Value

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Kellie Romack on how ServiceNow Generated $355M in AI Value