Every home service operator has a failure story.

In this episode of Owned and Operated, John Wilson sits down with Jack Carr (CEO of Rapid Plumbing, Heating, Cooling & Electric in Nashville) to break down the biggest business mistakes they’ve made — and what those mistakes actually cost.

From a $13,000 ad spend weekend that only generated $7,000 in revenue… to overpaying vendors for an entire year… to discovering $80,000 per month in unnecessary purchasing — this is a candid conversation about the operational blind spots that quietly drain profit.

The surprising takeaway?
Most major failures weren’t dramatic. They were data problems. Process problems. Cash flow misunderstandings. And hiring financial leadership too late.

If you’re scaling a home service business — or planning to — this episode could save you years of expensive lessons.

In this episode, we discuss:

The $13K marketing mistake and how capacity planning changes everything
How tightening purchasing controls instantly improved margins
Why most contractors overpay vendors (and don’t even know it)
The hidden cost of software bloat and subscription creep
Construction vs. service cash flow — and why mixing the two can hurt
Why hiring a controller earlier would have changed everything

💳 Extra Special Thanks to Coast!

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🔗 coastpay.com/ownedandoperated The Coast Visa® Commercial Card is issued by Celtic Bank. All card accounts subject to credit approval.

🛒 Extra Special Thanks to Contractor Commerce!

Contractor Commerce turns your website into a 24/7 sales engine for service contractors. With guided pricing, online service and membership sales, and deep system integrations, your site pre-qualifies customers before the phone ever rings.

Visit contractorcommerce.com Book a demo to see how Contractor Commerce turns your website into a 24/7 sales and qualification engine.

💼 Shoutout to Quick Staffers LLC

Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

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Connect:

John Wilson - https://x.com/WilsonCompanies
Jack Carr - https://x.com/thehvacjack

#HVAC #P

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Our Biggest Business Failures (And What They Cost Us)

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Our Biggest Business Failures (And What They Cost Us)