19 Feb 2026
31m

Amazon CEO on leadership, innovation and customer obsession

Podcast cover

Capital Ideas podcast

The podcast features an interview with Andy Jassy, President and CEO of Amazon, focusing on his career trajectory, leadership principles, and perspectives on technology. Jassy recounts an early career experience where a flawed presentation to Jeff Bezos became a pivotal learning moment, highlighting the importance of resilience and continuous improvement. The conversation explores the genesis of Amazon Web Services (AWS), which Jassy led from its inception, driven by the need to accelerate internal development and address common infrastructure challenges faced by other companies. Jassy emphasizes Amazon's commitment to customer obsession, embedding it into hiring, promotions, and product development processes. He also shares his views on AI as a transformative technology, citing examples like coding assistance and real-time sports analytics. His advice to recent graduates stresses the value of experimentation, resilience, and lifelong learning.

Outlines

Part 1: Personal Background, Early Career

Part 2: Building AWS, Leadership Principles

Part 3: Future Technology, Innovation

Part 4: Advice, Reflections, Personal Insights

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