This is an episode all about the hard stuff. Politics. Disagreement on tour. Tour sites where the truth itself is in debate. Confronting places with complicated, dark histories.

Most of the advice out there is: avoid this stuff at all costs. People just want to have fun, they're on vacation. Guides should stick to the script and make sure they don't say something that upsets the guests. I'm not here as a tour guide to shove my opinions down everyone's throats. Can't we all just get along? Can't we just keep the discourse civil?

Our guest this week, Mike Fishback, is a middle-school humanities educator and curriculum designer who thinks that instinct is exactly the problem. "Civil discourse" isn't about keeping things polite — it's about strategies for engaging with and managing disagreement and difficulty in learning situations, like a tour. Mike learned through experience that it's unwise to sit back, cross your fingers, and hope you don't upset a guest. That there are powerful ways to lean into difficult topics that make the whole experience more meaningful — intentionally creating dialogue through artful questioning and participatory techniques. And he has the educational frameworks and two decades of lived experience to back every word of it up.

Mike also happens to have spent years as a client of mine — I was the tour guide for his group of middle schoolers on trips to New York and DC, and I saw firsthand how he engaged his students with really meaty, difficult topics in a way that didn't shut them down but fired them up.

The lessons here aren't for kids. They're for everyone. And if you've ever told yourself that your job is just to deliver the facts and keep things light, this conversation might be the most useful hour you spend all week.

More takeaways and show notes on tourpreneur.com

Tour Guiding in Contentious Times: Designing Conversations, Not Just Commentary

Tourpreneur Tour Business Podcast

Tour Guiding in Contentious Times: Designing Conversations, Not Just Commentary