How does active listening build a culture of trust?

Why is the employee experience as important as the customer experience?

My guest on this episode is DJ Casto, CHRO, Synchrony

During our conversation, DJ and I discuss the following:

How adopting an agile mindset and methodologies transformed Synchrony's approach to HR
How Synchrony bucked the “return to office” trend by listening to employee feedback and maintaining a flexible, performance-based work model.
Why they created a frontline experience team to invest in and improve the employee journey and customer experience.
How Synchrony uses active listening to co-create the employee experience and shape the culture.

Connecting with DJ:

Connect with DJ Casto on LinkedIn

Episode Sponsor:

Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leaders

HR Leader’s Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.

Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

“Shaping Culture: Why Active Listening Beats Annual Surveys” with DJ Casto, CHRO, Synchrony

Future of HR

“Shaping Culture: Why Active Listening Beats Annual Surveys” with DJ Casto, CHRO, Synchrony