In this Omni Talk Retail episode, recorded live from NRF 2026 at Vusion's booth, Jim Norred, Chief Commercial Officer (CCO) at Vusion, and Gina Ayala Claxton, CVP of U.S. Retail & Consumer Goods at Microsoft, join Anne Mezzenga and Chris Walton to explain why connected stores are quickly becoming a P&L priority for retailers in 2026.

As margin pressure, labor constraints, and ecommerce fulfillment demands intensify, retailers are being forced to connect store infrastructure, data, and AI to drive faster, more accurate decisions. From Bluetooth-enabled connectivity and real-time shelf availability to agentic AI, data readiness, and governance at scale, this conversation breaks down what it really takes to modernize stores without creating costly “science projects.”

Key Topics covered:

Why ecommerce picking accuracy is accelerating connected store adoption
Operational vs. marketing-led drivers of connected store investments
The anatomy of a connected store: BLE, data, and AI
Why Bluetooth is emerging as the heartbeat of in-store connectivity
Agentic AI, observability, and speeding decisions from signal to execution
Platform vs. point solutions and how retailers avoid technology sprawl
Governance, security, and scaling AI across thousands of stores
How retailers are prioritizing initiatives with measurable P&L impact
Turning connected store investments into loyalty, efficiency, and ROI

Stay tuned to Omni Talk Retail for continued coverage from NRF 2026, and stop by Vusion booth #4921 to say hello.

#NRF2026 #ConnectedStore #RetailTechnology #RetailAI #OmnichannelRetail #StoreOperations #VusionGroup #Microsoft #RetailInnovation #OmniTalk

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Vusion & Microsoft On Why Connected Stores Are Becoming a P&L Priority in 2026 | NRF 2026

Omni Talk Retail

Vusion & Microsoft On Why Connected Stores Are Becoming a P&L Priority in 2026 | NRF 2026