Platform as a Product: Stories from the Field - Cansu Kavili Örnek / Anna Ciula | PlatformCon 2024

Adopting a "Platform as a Product" mindset transforms platform engineering from a purely technical task into a user-centric service. Collaborative workshops bridge the gap between developers and operations by establishing a shared language and aligning expectations on platform scope, clarifying that a platform encompasses more than just container orchestration like Kubernetes. Success relies on high-performing, empowered teams that prioritize developer experience, reducing cognitive load through thoughtful design. Measuring effectiveness requires tracking metrics such as developer NPS, adoption rates, and lead time to production to ensure the platform remains viable and evolves with technological advancements. By positioning the platform as an optional, compelling product, organizations foster a culture where developers choose to engage with the system, ultimately increasing business agility and accelerating value delivery.