Chris DeSaye, VP of Information Technology, Gibson’s Restaurant Group

In this episode of The Simmer, Kristen Hawley and Brandon Barton interview Chris DeSaye, VP of IT at Gibson's Restaurant Group, about current trends and the future of restaurant technology. They discuss the DoorDash reservation launch in New York City, the increasing importance of being on multiple reservation platforms, and the potential of AI in optimizing restaurant operations and enhancing guest experiences. The conversation also touches on loyalty programs, the challenges of balancing spontaneity with the need for planning in the restaurant industry, and the complexities surrounding minimum wage and tip credits.