As AI capabilities surge ahead, human readiness is struggling to keep pace — and that imbalance could derail your path to real value. So how can CIOs and IT leaders navigate this gap and avoid costly missteps?

In this episode of Gartner ThinkCast, you'll hear the first 20 minutes of the Opening Keynote from Gartner IT Symposium/Xpo 2025, straight from the stage in Orlando. Gartner experts Alicia Mullery and Daryl Plummer reveal why the odds of achieving AI ROI remain stubbornly low, and what leaders must do to walk the "golden path" toward sustainable outcomes.

Tune in to discover:

Why human readiness is the biggest obstacle to AI success
How to plan for the hidden "transition mortgage" behind AI costs
Why conversational agents aren't enough
How to handle vendor selection in the era of digital nation states
Why a value remix strategy can unlock growth without workforce chaos

Dig deeper:

Download the Opening Keynote takeaways on AI readiness
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IT Symposium/Xpo Opening Keynote 2025: Gartner's Golden Path for CIOs

Gartner ThinkCast

IT Symposium/Xpo Opening Keynote 2025: Gartner's Golden Path for CIOs