E624: 5 Tips to Reduce Returns (and Save Margins)

In this episode of the Ecomcrew Podcast, Dave discusses strategies for reducing return costs for e-commerce businesses, particularly on Amazon. He highlights the importance of knowing your return rate and understanding its impact on profit margins. Dave suggests actions such as opting for Amazon's disposal or liquidation services instead of having returns sent back, enabling returnless returns and partial refunds for certain ASINs, and using shrink wrap or tamper-proof stickers to ensure items are correctly classified as new. He also advises including insert cards to encourage customers to contact the seller before initiating a return and cautions against selling high-return items without sufficient margins. Finally, Dave touches on Amazon's returns handling fees and the impact of high return rates on product visibility.