Are We Overpromising and Under-delivering on AI?

In this episode of The Product Manager podcast, Hannah interviews Dhruv Batra, co-founder and chief scientist at eTori, about the current state of AI technology. Dhruv discusses the "jagged nature of intelligence," highlighting the gap between user expectations and AI capabilities. He explains why seemingly simple tasks like booking travel or managing schedules are challenging for AI due to their sequential decision-making nature and the difficulty in replicating human intuition. The conversation explores shifts in consumer behavior, the mistakes companies make when positioning AI features, and strategies for building trust with consumers. Dhruv also shares his perspective on AI problems that have been largely solved versus those that remain on the horizon, and why he chose to start his current project now.