17:I[66739,["/_next/static/chunks/0.3dg.jzl0xwf.js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB","/_next/static/chunks/05hx6kuf6-oy4.js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB","/_next/static/chunks/0e~mn1op2jzz5.js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB","/_next/static/chunks/0juapqyy99ga..js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB","/_next/static/chunks/06ze19tienhj6.js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB","/_next/static/chunks/06dn~uer6.43l.js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB"],"default"] 19:I[38632,["/_next/static/chunks/0qqtp3r0h7kah.js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB","/_next/static/chunks/0iukvycbd42rl.js?dpl=dpl_6rgLmP9cEoGQaJFkbQupH1c1WvHB"],"IconMark"] 18:T41f,

The Big Themes:

A sprint to the finish line: Digital transformation doesn’t just mean changes in our business models. We’re seeing a fundamental change in our culture.
Truly engaging with customers: Not only you are benefiting yourself, but you are also benefiting others – and that’s true empathy.
Seven and a half billion people on this planet: We all want to be happy, and that journey to happiness is not a bad thing.
Amazon makes zillions of dollars with Prime: If they say it’s going to be delivered on November 6th, and it shows up on November 5th you go wow!

The Big Quotes:

“Ryanair CEO Michael O’Leary said, ‘If I had known that being nice to customers would have worked so well, I would have done it a lot sooner.’”

This episode is brought to you by BMC Software.

Visit Cloud Wars for more.

CRM Guru Paul Greenberg: Purpose of Delight

Cloud Wars Live with Bob Evans

CRM Guru Paul Greenberg: Purpose of Delight