In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.

Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide.

In this episode, we cover:

How a single high-end property inspired the creation of Bodhi
Why being manufacturer agnostic is Bodhi’s biggest competitive advantage
The tech behind predicting and preventing guest experience issues
How BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviews
Expansion into the multifamily & residential market

From AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays.

Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations.

Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbs

Links:
Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/

For full show notes head to: https://themodernhotelier.com/episode/229

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert

The Modern Hotelier

#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert