Go hard early: How lessons from Verkada shaped Serval's AI agents for IT teams | Jake Stauch (Founder and CEO)

In this episode of the "In Depth" podcast, Brett Berson interviews Jake Stauch, co-founder and CEO of Serval, about his journey building an AI-native platform for IT teams. Jake shares insights from his time at Verkada, emphasizing the importance of targeting existing markets with better products and building a full platform early on. He discusses Serval's origins, the shift from resolving device issues to automating broader IT tasks, and the unique approach of using code generation to build automations faster than manual processes. Jake also touches on Serval's go-to-market strategy, the evolving role of forward-deployed engineers, and his thoughts on talent acquisition and company culture, highlighting the need for adaptable, intelligent generalists in today's rapidly changing tech landscape.