753: The Key Norm of a High Performing Team, with Vanessa Druskat

Team performance hinges more on team norms and interactions than on the raw talent or individual skills of its members. Vanessa Druskat, author of "The Emotionally Intelligent Team," emphasizes that fostering a sense of belonging is crucial, as it directly impacts team members' willingness to share information and support each other. Leaders should focus on creating routines and habits that promote understanding and psychological safety among team members. Practices such as brief check-ins, gallery walks, and sharing personal objects can help team members feel known and understood, which in turn encourages pro-social behavior and improves overall team performance.