Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

In this episode of "This Week in Startups," Jason Calacanis interviews Eoghan McCabe, co-founder and CEO of Intercom, about the evolution of Intercom, the customer service industry, and the impact of AI on SaaS business models. They discuss Intercom's focus on customer service, challenges in pricing, and the shift towards AI-driven solutions. Eoghan shares his experiences returning as CEO, implementing new management approaches, and the importance of building a resilient company culture. The conversation also explores the broader implications of AI on job roles, the future of personal computing, and the need for a balanced perspective on technology's role in society.