Why Businesses Are Rejecting the AI They’ve Asked For: Agency CEO Elias Torres

In this episode of Training Data, Elias Torres, a seasoned entrepreneur, discusses his journey and insights into building companies, particularly in the age of AI. He shares his early life experiences in Nicaragua, his initial foray into technology, and his career milestones, including his work at IBM, HubSpot, and Drift. Torres reflects on the challenges and opportunities presented by AI, emphasizing the importance of focusing on customer experience and leveraging AI to enhance human capabilities rather than replace them. He also touches upon his current venture, Agency, which aims to redefine customer experience through AI-led solutions, and his vision for building a billion-dollar revenue company with a lean team.