In this episode of Owned and Operated, we're digging into what it really takes to lead a growing home service business. From SOPs to scaling strategies, we’re spotlighting the habits and leadership traits that drive operational clarity and empower teams.

We’re joined by Brandon Niro, who shares how his role evolved since joining the company in 2019—navigating growth from 30 to over 60 employees, integrating acquisitions, and shifting from tactical execution to strategic coaching and development.

Whether you're a team lead or an operator scaling fast, this episode offers actionable insights into building systems, coaching talent, and creating autonomy inside a service business.

🔹 In This Episode, We Cover:
How SOPs streamline operations and unlock autonomy
Coaching vs. doing: leadership in a growing team
Transitioning from tactical roles to strategic leadership
Navigating the growth curve—from 30 to 60+ employees
Open-book management and building a transparent culture
Why documenting processes fuels long-term scale

🌐 More resources: https://www.ownedandoperated.com

👤 Hosted by:
John Wilson

👤 Guest:
Brandon Niro

💼 Special Thanks to First Internet Bank!

Looking to buy or expand a business?

First Internet Bank is a National Preferred SBA lender specializing in acquisitions for the skilled trades. Their SBA loan program offers up to 90% financing for business acquisitions, partner buyouts, and commercial real estate—plus optional lines of credit to fuel future growth. Unlike traditional lenders, they take a “how can we” approach, making deals happen for both first-time buyers and experienced operators.

👉 Special Offer: Mention Owned and Operated for a reduced good faith deposit and a complimentary deal review + buyside prequalification.

Connect with Alan Peterson from First Internet Bank here to get started!

💡 Shoutout to Avoca AI!

Avoca is helping home service companies level up with 24/7 AI call handling, performance insights, and targeted coaching.

🔗 Book a demo

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer:
Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

#214 How Great Leaders Scale Service Businesses Fast

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#214 How Great Leaders Scale Service Businesses Fast