Episode 465: Talking to your report's previous manager and how to replace a 30-year-old ticketing system

In this episode of Soft Skills Engineering, Jamison and Dave address listener questions, starting with a query about the appropriateness of discussing a transferred employee with their previous manager, where they debate the balance between gathering information and allowing a fresh start. They then tackle a question about modernizing a 30-year-old in-house ticket system, suggesting strategies like bottom-up adoption, creating an integration layer with a modern system, and conducting a market inventory to influence top-down alignment, while also acknowledging the challenges of time tracking and potential resistance to change.