Alicia Gresham, Chief Medical Officer and Chief Physician at Penn Medicine

Madeline Ashley interviews Alicia Gresham, CEO of Pennsylvania Hospital, at the Becker's Healthcare event. Gresham briefly introduces herself and the hospital, highlighting its historical significance as the first hospital in the country. The interview then focuses on a recent hospital-wide strategic planning initiative, the challenges of shifting healthcare to outpatient settings, and strategies for addressing workforce shortages, particularly through internal upskilling programs. Finally, Gresham shares her most valuable leadership lesson: the importance of active listening and closing the feedback loop with employees and patients.