Chatbots Aren’t a Competitive Strategy — Alvarez & Marsal’s Dr. Michael Eiden on How Causal AI Unlocks ROI

In this episode of "Advising the Advisors," Bolu interviews Michael Eiden, Managing Director at Alvarez & Marsal, about the application of AI and machine learning in various organizations. Michael discusses A&M's history in restructuring and its expansion into private equity and corporate transformation, emphasizing their hands-on approach with senior experts. The conversation covers data governance, the challenges of disparate data landscapes, and the shift towards AI-first architectures. Michael highlights the importance of contextualizing AI in domain-specific contexts, moving beyond generic chatbots, and the potential of causal AI in decision-making processes. He also touches on the transformative impact of AI on businesses and the need for consulting firms to evolve, advocating for more interactive and tangible demonstrations of AI's impact for clients.