01 Jun 2025
1h 21m

Why Uber’s CPO delivers food on weekends | Sachin Kansal

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Lenny's Podcast: Product | Career | Growth

In this episode of Lenny's Podcast, Lenny Rachitsky interviews Sachin Kansal, Chief Product Officer at Uber, about his passion for dogfooding and its importance in Uber's product culture. Sachin details his extensive personal use of Uber's services, including driving and delivering, and how these experiences inform product development. The conversation covers the "ship, ship, ship" mentality, career advice for product managers, Uber's strategy regarding autonomous vehicles, and the company's shift to profitability. Sachin also shares insights on avoiding annoying Uber drivers and delivery couriers, and the importance of balancing data with user empathy in product decisions.

Outlines

Part 1: Dogfooding Introduction

Part 2: Operationalizing Dogfooding & "Ship, Ship, Ship" Mentality

Part 3: Uber's Vision and Strategy

Part 4: AI, Failures, and Feedback

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