Episode 60. Steve Boyack - President at JVM Realty Corporation

In this episode of The Multifamily Hangout, Steve Boyack, COO of JVM Realty, joins hosts Adrian Danila and Chris Moreno to discuss centralization in multifamily real estate. Boyack shares his experiences with building centralized platforms, emphasizing the importance of portfolio size, geography, and ownership structure. The conversation explores how technology, particularly AI, can reshape roles and improve customer service. The group discusses potential disruptions from companies like Amazon and McDonald's entering the multifamily market, and the importance of investing in procurement professionals. Boyack highlights the value of maintenance teams, financial literacy, and storytelling in enhancing resident experiences and driving NOI. The discussion also touches on advocacy, managed Wi-Fi, resident insurance, and the future of PMS systems, emphasizing the need for curiosity and adaptability in the rapidly evolving industry.