Glean’s Breakthrough: CEO Arvind Jain on Scaling AI Agents & Search

In this episode of The MAD Podcast, Matt Turck interviews Arvind Jain, CEO of Glean, about AI in the enterprise. They discuss the proliferation of AI models (both closed and open source) and their impact on businesses, with Arvind noting that while closed models currently dominate, open-source models become more attractive as applications scale and cost becomes a significant factor. The conversation shifts to AI agents, defining them as AI-driven applications automating business processes, and explores the current state and future potential of agent technology. Arvind shares Glean's evolution from an enterprise search company to an AI-powered assistant and agent platform, detailing its architecture, its approach to LLM agnosticism, and its focus on building a horizontal platform that leverages data and personalization to improve enterprise-wide knowledge access and task automation. He envisions a future where AI assistants augment every employee's capabilities, making them more effective and productive.