The Future of Digital Workers

This a16z AI podcast episode interviews Prabhav Jain, CTO of 11x, a company building autonomous digital workers for revenue teams. The discussion centers on defining "agentic" AI products, contrasting them with simple automation, and detailing 11x's approach to building AI agents that plan, reason, and adapt dynamically. Jain describes 11x's two products, Alice (an AI SDR) and Mike (a voice agent), highlighting the challenges of building truly agentic systems in complex B2B applications and the rapid evolution of the AI infrastructure landscape. A key takeaway is 11x's customer-centric approach, prioritizing real-world outcomes and iteratively testing different models and tools to optimize performance.