AI and Agentic Systems in Healthcare Workflow Optimization - with Ylan Kazi of Blue Cross Blue Shield of North Dakota

In this episode of The AI in Business Podcast, Matthew DeMello interviews Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield of North Dakota, about the challenges and opportunities of AI adoption in healthcare, particularly focusing on agentic AI. They discuss cultural resistance to AI, the need for an AI Hippocratic Oath, and the risks of holding AI to unrealistic standards. Ylan examines how agentic AI can reshape healthcare operations, especially in optimizing administrative processes and claims management, emphasizing the importance of balancing AI-driven efficiency with human oversight. The conversation also covers the barriers to agentic AI adoption, including the lack of a clear definition and the need to rethink core processes, highlighting the potential for AI to improve accuracy rates and streamline workflows in healthcare.