What's next for global banking?

This McKinsey podcast discusses the current state of the global banking industry, exploring its apparent success despite underlying concerns. The discussion covers areas such as declining labor productivity despite significant tech investment, competition from fintechs and big tech, and the need for banks to adapt to macroeconomic and geopolitical shifts. Specific examples include the high technology spending by banks ($600 billion globally) failing to improve productivity and the need for banks to strategically choose where to compete, focusing on higher-margin segments. The podcast concludes by emphasizing the importance of adapting to change, focusing on customer personalization, and building scalable business models to maintain value in a volatile environment. Listeners gain insights into the challenges and opportunities facing the banking sector and how banks can improve their performance.