Comerica COO Megan Crespi on AI, Digital Transformation & the Future of Banking

This interview podcast features Peter High speaking with Megan Crespi, Comerica Bank's Chief Operating Officer. The conversation begins with an overview of Comerica's business and Crespi's expanded role as COO, encompassing digital channels, contact centers, and physical branches. Crespi then discusses her team's composition, emphasizing her focus on hiring leaders with proven experience, a strong understanding of industry best practices, and the ability to foster collaboration within Comerica's long-tenured culture. She highlights key modernization efforts, such as a significant cloud migration and the creation of a new, collaborative workspace, illustrating Comerica's commitment to digital transformation. Finally, Crespi shares insights into future strategic directions, including leveraging AI and preparing for the potential impact of quantum computing.