Personalized learning at scale: How the L&D team behind Calvin Klein customizes learning programs

Scaling effective learning and development across a global workforce of 30,000 requires tailored strategies that bridge the gap between office-based and deskless employees. Sue Denning, Senior Director of Global Talent Development at PVH Corporation, emphasizes that reaching retail and warehouse staff necessitates microlearning and empowering managers to act as primary talent developers rather than relying on traditional, time-intensive training. The "Manager Studio" initiative addresses organizational inconsistencies by defining core people-management capabilities aligned with business transformation and the employee life cycle. Success hinges on integrating disparate HR and learning technologies to provide a single, personalized entry point for all associates. By shifting focus from static content delivery to fluid, manager-led interactions, organizations can better support resilience and agility in a constantly evolving retail environment.